1、 When the battery malfunctions, please contact your installation personnel or GENIXGREEN after-sales team as soon as possible. Please do not handle it yourself to avoid safety issues.

2、 In any case, this form should be filled out by yourself or a professional installer. If you are unable to contact the original installer, please first contact GENIXGREEN's local after-sales service center, or obtain GENIXGREEN's contact information through our official website and contact us promptly.

3、 After you submit your after-sales service request, our specialist will verify the information. Once confirmed, our local staff will contact you soon. Please pay attention to your communication software such as email or phone.

4. GENIXGREEN reserves the right to refuse after-sales service in the following four situations: product failure is not caused by technology and materials; Replace the product without GENIXGREEN's prior consent; The product does not meet the warranty conditions; The information you provided is untrue and invalid.